Terms & Conditions

Almec Fencing Ltd, Terms & Conditions. 

Registration
2a) We do require you to register within our Almecfencing.co.uk website. This is to maintain your account status and to provide you with the latest offers and options available to you our customer. 
2b) Within Registration you are able to check your login account for previous orders, account balance, current orders and orders status. You can find your coupon/voucher codes and other messages for yourself within your account. 
2c) We can terminate your account at any time if we feel you are abusing our system for any reason
2d) You can close your account at any time, we do not require any notification to action this
2e) Your details are only stored for your viewing. We do not share or sell your details on to anyone. 
2f) All registration details are kept within our privacy policy settings

Payments  
3a) Payments can be made via Paypal, Credit card online, Over the phone, in person. All major credit cards are excepted with no charge or minimum spend. 
3b) We do except Cheque, but goods will not be shipped until the cheque has cleared, typically 3-7 working days depending on banking system used. 
3c) Paypal is an instant payment unless a pending e cheque is issued, in which case we may need upto 10 days for this to clear.
3d) All major credit and debit cards are excepted, no charges or fees are added for credit or debit cards, and no minimum spend is in place.
3e) All invoices are inclusive of VAT and will be clearly shown.
3f) In certain cases trade accounts may have a 30 day payment option in place, we will expect that payments are made before the last day of the 30 days from date of the invoice. Any issues should be taken up with our accounts department, which are available each Tuesday of the working week.

Returns
4a) We like to ensure that all our products are shipped and delivered in near perfect if not perfect condition. If for any reason you feel this has not happened we ask that you contact us within 3 working days from delivery day and return, if needed back to us within 7 working days. 
4b) Where goods were delivered by our own drivers, we shall collect at our next most convenient time.
4c) For goods shipped out via Royal Mail and or any Courier other than Almec Fencing Ltd own drivers, we will expect all goods to be returned in original condition & packaging. All instructions leaflets and vouchers should be returned along with the goods. 
4d) In some cases we may charger a re stacking fee between 10-20% depending on reason for return. This fee will be taken directly from any refunds owed or due.
4e) All returned goods once checked in, will be checked and tested within a 48 hour working period, this excludes bank holidays and or any business down time.
4f) Any returns that are from change of heart or simply orders made in error, the buyer is responsible for all return postage costs. The buyer is also responsible for a tracked or signed for service to ensure the goods reach us, we except no liability for lost damaged or stolen goods while in transit
4g) We the seller, Almec Fencing Ltd, shall be responsible for any return postage costs if: There was damage while in transit to your self and the goods were noted as damaged by the buyer at the time of receipt, you must inform the delivery driver of any noticeable damage before excepting goods. We shall also cover Faulty Goods, incorrect goods sent. We shall either send a returns label or pay you for the postage costs once returned back to us.

Privacy Policy
5a) We do not store credit card details nor do we share customer details with any 3rd parties.

Vouchers/Offers
6a) Any vouchers or offers are only for the intended use via the Almec Fencing Ltd Website. 
6b) Vouchers bought from or given by Almec Fencing Ltd are only to be used within the Almec Fencing Website. No vouchers can be redeemed within store.
6c) No change is given on a voucher used. It is up to the customer to use the voucher within 1 transaction.
6d) Vouchers can not be swapped for cash monies
6e) 1 use per coupon/voucher code per household at any one time. 
7e) No offer is to be used with any other offer. 

Delivery 
7a) Delivery via Almec Fencing ltd drivers will be made within a 3 working day period, unless agreed otherwise.
7b) Deliveries via Royal Mail will depend on service chosen at time of purchase. But 2nd class typically takes 3-5 working days 1st class typically takes 1-3 working days. All Royal mail post is delivered between Mon-Sat excluding Bank Holidays and business closures.
7c) Deliveries Via a courier company will be made within 48 hours. Excluding Bank Holidays and Business closures
7d) All goods must be checked upon receipt.
7e) If goods look damaged or faulty on delivery please refuse goods immediately
7f) If goods are lost/stolen in transit. We will do our very best to ensure this is down to a bare minimum but from time to time these things do happen. We aim to either recover the goods with in a reasonable time frame or replace the goods whichever is quickest to apply. We as the sender shall take up all claims with the courier in question to reclaim any lost/stolen goods.  

Cancellations
8a) In line with the Distance Selling Regulations, or The Consumer Contracts Regulations as from 13 June 2014, You have a right to cancel your order from the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.
8b) If you choose to cancel your order, please simply notify us within the 7 working days and return back to us in original sealed condition within 14 working days. 
8c) Only sealed, original goods will be credited either in a full refund or store credit. Any damage or deviation from out terms will result in either a re stacking charge of 20% or your return could be rejected and returned back to you.  
8d) Please notify us either via email, telephone, Mail. Email: info@almecfencing.co.uk, Tel: 01782 838620, Mail: 6-8 North Rd, Burslem, Stoke-on-Trent, ST6 2BS.